AI VALUE CREATION
Start with work that matters to the business. Redesign how it gets done, put the solution into use, and measure the difference.
THE VALUE GAP
A better email or summary helps an individual. A business result depends on what happens next: who acts, what gets checked, and when the work is complete.
We look at that whole journey with you.
INDIVIDUAL ASSISTANCE
The tool helps, but the person still coordinates the process.
A REDESIGNED PROCESS
Ownership, checks and the accepted result are designed in from the start.
OUR VALUE CREATION PRACTICE
AIM—our Agent Implementation Mission—turns this approach into a focused engagement. Each stage gives you a basis for the next decision.
Look for recurring work, a clear owner and information we can use. Establish the current effort, delays and quality.
Decision: is this worth exploring?Agree what the agent should do, what people should retain and how the result will be checked. Build and test with real examples of the work.
Decision: is it ready for use with your team?Compare accepted work, time, effort and cost with the starting point. Include the work people still need to do.
Decision: refine, expand or stop?Review the discovery findings and blueprint before agreeing the build. The scope follows the opportunity and the evidence.
MAKE THE CAPACITY VISIBLE
Use this simple model to start a discussion. It estimates time, including added review effort. It does not predict savings or promise an outcome.
TRY A PROCESS OF YOUR OWN
Choose a recurring business process. Each example starts with illustrative numbers—adjust them to match your business.
One run means checking one invoice.
ILLUSTRATIVE MONTHLY CAPACITY
Enter 1–1,00,00,000 whole process runs, current time from 0.1 to 1,440 minutes, and review time from 0 to 1,440 minutes.
Hours per month, after the review time you entered.
600 hours handled by AI − 133.3 hours of added review
Current hours = monthly process runs × minutes per run ÷ 60. AI-handled hours = current hours × the share handled by AI. Added review = monthly process runs × review minutes ÷ 60. Capacity released = AI-handled hours − added review.
Released time is capacity, not cash savings. This estimate excludes implementation, software, running costs and transition time. Validate quality and actual effort before making an investment decision.
THE HUMAN AND AGENT MIX
Our 50/50 ambition asks how much suitable work could move to agents. It is a direction to explore, not a staffing ratio or a guaranteed reduction in effort.
AGENTS CAN CARRY OUT
Gather information, compare records, prepare drafts, monitor changes and take approved actions.
PEOPLE REMAIN RESPONSIBLE FOR
Policy, relationships, exceptions, risk and acceptance of the result. The operating mix follows evidence.
THE EXECUTIVE SCORECARD
Choose a measure to see what belongs on the scorecard. Compare the same type of work using agreed definitions before and after the change.
Accepted work
Count completed tasks accepted by the function owner. Track errors and corrections alongside output.
Turnaround time
Measure from the arrival of work to its accepted result, including queues, reviews and delays.
Human effort
Include preparation, checking, corrections and exceptions. Released time becomes capacity for other work.
Cost per completed task
Include people, software and running costs. Assess the implementation investment separately before expanding.